Call Center Trainer Instructor

Detalles de la vacante
Título de la vacante Call Center Trainer Instructor
Área de interés Comunicaciones
Tipo de contrato
Sueldo Se indicará en entrevista
Nivel de estudios Título profesional
Ciudad Tijuana
Rango de Edad 26 - 50 años
Sexo Sin preferencia
Horario 8 am - 6 pm
Nombre de la empresa Allied Customer Solutions
Teléfono (664) 607-3853
Descripción y detalle de las actividades
At ACSI Call Center we are looking for an excellent trainer to help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that motivate others. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. Organizational skills and a positive attitude are important qualities that the ideal candidate possess. The goal is to promote efficiency and competitive advantage by developing the skills of new hire personnel.

• Map out annual training plans for management, operations, customer support and more.
• Design and develop training programs (outsourced and/or in-house)
• Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training and professional development classes)
• Market available training to employees and provide necessary information about sessions
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Use known education principles and stay up-to-date on new training methods and techniques
• Design, prepare and order educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Maintain updated curriculum database and training records
• Host train-the-trainer sessions for internal subject matter experts
• Manage and maintain in-house training facilities and equipment
• Research and recommend new training methods
• Proven work experience as a Trainer, Training Instructor/ Facilitator or similar role.
• Extensive knowledge of instructional design theory and implementation
• Adequate knowledge of learning management systems and web delivery tools
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Familiarity with traditional and modern job training methods and techniques
• Experience with e-learning platforms
• MS Office proficiency
• Advanced organizational skills with the ability to handle multiple assignments
• Strong communication skills (written & spoken)
• BS degree in Education, Psychology, Training, HR or related field